Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return and receive a full refund, please ensure the item is returned undamaged and as you received it. If there is any damage or alterations to the item, a reduction of the refund up to 50% may be applied.

To start a return, you can contact us at returns@dm3d-designs.co.uk or via the contact form on the website. If your return is accepted, please package the items securely and return to the following address: 30 The Meadows, Cannock, WS11 1RB. Please note, Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@dm3d-designs.co.uk

Defective items and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide a returns label for defective items, please note if the item is not defective we will deduct the return postage cost from any refund issued.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at returns@dm3d-designs.co.uk